Last updated: May 18, 2026
Modvault operates this store and website, including all related information, content, features, tools, products and services, in order to offer you, the customer, a customized shopping experience (the “Services”). Modvault uses Woocommerce as a platform to provide the Services to you. This Privacy Policy describes how we collect, use and share your personal information when you visit, use or complete a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern the collection, processing and sharing of your personal information.
Please read this Privacy Policy carefully. By using and accessing any part of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.
Personal information we collect or process
When we use the term “personal information,” we mean information that identifies you or can be reasonably linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:
- Contact information including your name, address, billing address, shipping address, telephone number and email address.
- Financial information including credit and debit card numbers, account numbers, debit card information, account information, transaction details, payment method, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the products you view, add to your cart, add to your wish list or purchase, return, exchange or cancel, as well as your previous purchases.
- Communications with us including the information you share in communications with us, for example when you submit a request to customer service.
- Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage Information including information about your interaction with the Services, including how and when you use or navigate the Services.
Sources of personal information
We may collect personal information from the following sources:
- Directly from you , for example when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
- Automatically through the Services , including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
- From our service providers , for example when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, customize and improve the Services . We use your personal information to provide the Services to you, including to fulfill our agreement with you, manage your payments, deliver your orders, remember your preferences and products you are interested in, send you messages related to your account, manage purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for deliveries, facilitate returns and exchanges, enable you to write reviews, and create a personalized shopping experience for you, for example by recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional messages via email, text message or post, and to show you advertisements for products or services on the Services or other websites, including based on products you have previously purchased or added to your shopping cart and other activity on the Services.
- Security and Fraud Prevention . We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action on any fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register for an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login information with anyone else.
- Communicating with you . We use your personal information to provide you with customer support, be responsive to you, provide effective services to you, and maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal requests, including requests from law enforcement or other authorities, to investigate or participate in civil legal proceedings, pending or potential litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How we share personal information
Subject to applicable law, we may in certain circumstances share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
- With WooCommerce, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order management and delivery).
- With business and marketing partners to provide marketing services and target ads to you. For example, we use WooCommerce to support personalized advertising through third-party services based on your online activity across merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we not share information about you for the purpose of showing you targeted ads and marketing based on your online activity across merchants and websites. You can exercise your right to opt out here .
- When you wish or request, or otherwise consent to us sharing certain information with third parties, for example to deliver products to you or through your use of social media widgets or login integrations.
- With our subsidiaries or otherwise within our group.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
The relationship with WooCommerce
The Services are provided by WooCommerce, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. Information you submit to the Services will be transferred to and shared with WooCommerce and third parties that may be located in countries other than where you reside, in order to provide and improve the Services to you. In addition, we use certain enhanced features of WooCommerce to protect, develop and improve our business, which includes data and information from your interactions with our store, with other merchants and with WooCommerce. In order to provide these enhanced features, WooCommerce may use personal information collected about your interactions with our store, with other merchants and with WooCommerce. In these cases, WooCommerce is responsible for the processing of your personal information, including to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how WooCommerce uses your personal information and what rights you may have, you can visit their website. Depending on where you live, you may be able to exercise certain rights regarding your personal information here.
Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the integrity or security of these websites, including the accuracy, completeness or reliability of information contained therein. Information you provide on public or semi-public platforms, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limiting how such information is used by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content on these platforms or their owners or operators, except as expressly stated in the Services.
Children’s personal data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion of the information. As of the date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information from anyone under the age of 16.
Security and storage of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “complete security”. In addition, information you send to us may be insecure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights set out below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may deny your request to the extent permitted by law.
- Right to access/knowledge . You may have the right to request access to personal information we hold about you.
- Right to erasure . You may have the right to request that we erase personal information that we hold about you.
- Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability . You may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
- Right to Opt-Out of Sales or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes that are considered “targeted advertising,” as defined by applicable data protection law. You may exercise your right to opt out of these uses. Please note that if you visit our website with the Global Privacy Control preference signal enabled, we will, depending on your location, automatically treat this as an opt-out request for the device and browser you are using to visit the website. If we can associate the device sending the signal with a WooCommerce account, we will also apply the opt-out request to the account. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/ . In addition to Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
- Manage communication preferences . We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area , and subject to the exceptions and limitations provided for by local law, you may exercise the following rights in addition to those described above:
- Right to object to processing and restriction of processing: You may have the right to request that we cease or restrict our processing of personal information for certain purposes.
- Right to withdraw consent : Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing based on your consent before it was withdrawn.
You may exercise any of these rights where set out in the Services or by contacting us using the contact details below. To read more about how WooCommerce uses your personal information and what rights you may have, including rights relating to data processed by WooCommerce, you can visit their website.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.
Complaint
If you have a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities.
International transfers
Please note that we may transfer, store and process your personal information outside of the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent agreements issued by the relevant competent authority in the United Kingdom, to the extent applicable, unless the data transfer is to a country that has been determined to offer an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@modvault.co. In accordance with applicable data protection legislation, we are the data controller of your personal information.