Last updated: June 2026
This return policy applies to all purchases made from Modvault at modvault.co
Returns (60 days open purchase)
We offer a 60-day money-back guarantee on all regular items. You can return an item within 60 days of receipt, provided the conditions below are met.
In addition, as a consumer within the EU/EEA, you have a statutory right of withdrawal of at least 14 days from receipt of the goods, without having to give any reason, in accordance with the EU Consumer Rights Directive. Our 60-day open purchase applies in addition to – and does not limit – this statutory right.
Conditions for returns
For an item to be eligible for return, it must:
- Unused, undamaged and in original condition; and
- Returned with all original parts, packaging and accessories.
Goods that show signs of use, wear or damage caused by the customer may be refused return.
Promotional items – “Buy 2, get 1 free”
When a third watch is included for free as part of a promotion, the right of return applies only to the paid items. The free watch is a promotional item and cannot be returned or refunded separately. If you return one or both of the paid watches, the free watch must be returned at the same time, and any refund will only cover the amount actually paid.
How to initiate a return
Submit a return request via our returns portal or contact customer service at info@modvault.co. Once your return has been approved, we will send you shipping instructions.
Return shipping
Return shipping costs are paid by the customer. We recommend using a trackable service, as Modvault cannot be held responsible for returns lost in transit.
After the return
Once we have received and inspected the returned item, we will notify you via email if the refund has been approved. Approved refunds will be made to the original payment method. For more information on the timeframe and amount of refunds, please see our Refund Policy.
Damaged or faulty goods
If your item arrives damaged or incorrect, please contact us immediately at info@modvault.co and we will resolve the issue.
Statutory rights
This policy does not limit your statutory rights as a consumer, including the right of withdrawal for distance purchases.
Contact
Modvault – info@modvault.co